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Use Case
Say hello to a new dimension in customer contact
With virtual customer service and acquisition agents.
As a value-added technology services provider we not only enable organisations of every size and sector to tap AI-driven technologies safely and tailored to their specific needs. Leveraging our Aigentizer™ architecture and proprietary VIABLE™ methodology, we also create blueprints of agentic solutions that are designed to serve humanity in all areas of life. Are you ready to join and imagine a better future? We look forward to work with you to build iconic solutions that improve businesses and lifes together.
In an increasingly connected and customer-centric world, efficient, responsive, and high-quality customer service is no longer a differentiator it’s an expectation. However, many organizations struggle to meet this demand due to the limitations of traditional, human-operated call centers.
Staffing contact centers with trained agents only is costly and resource-intensive. High employee turnover, inconsistent training, and emotional fatigue among agents often lead to variable service quality. Peak call volumes result in long wait times, rushed interactions, and frequent call transfers, which frustrate customers and erode brand loyalty. In addition, limited availability especially outside of standard business hours restricts customer access to timely assistance.
As businesses expand globally and customer expectations grow, human only service models cannot scale effectively. Language barriers, knowledge gaps, and fragmented information systems further hinder the ability of agents to deliver personalized, efficient support. The outcome is a service experience that is often reactive, inconsistent, and ine cient ultimately leading to reduced customer satisfaction, missed upselling opportunities, and reputational risk.
Alohai™ is the blueprint of an agentic solution designed to redefine customer service and acquisition. It delivers a sovereign, secure and scalable ability for 24/7 interaction across voice and chat resolving inquiries, guiding transactions, and qualifying leads in real time. In customer service, Alohai™ reduces waiting times and workload by instantly handling routine requests with consistent, context-aware support.
Seamless handovers to human agents ensure a smooth experience for complex issues. In customer acquisition, Alohai™ initiates personalized, compliant outreach using natural language. It qualifies prospects, adapts messaging dynamically, and improves conversion rates without the limitations of human cold calling.
By combining automation with natural conversation, Alohai™ enhances efficiency, boosts satisfaction, and drives measurable ROI across the full customer lifecycle.
At Aiconic we share the belief that agentic solutions need to provide real value to human beings and businesses. We are eager to talk with you about how Alohai™ can help your business to improve customer service and acquisition.
Use Case
Risk Management Assistant
Supporting organizations in effective risk evaluation.
In organizations, managers hold a pivotal position. They orchestrate goal-driven teamwork, make critical decisions, and remain accountable for both strategic and operational results. As they fulfil their managerial duties, they must navigate a complex landscape of influences foremost among them the need to spot and address business risks stemming from external developments and events before those risks materialize.
Because today’s world is deeply interconnected across value chains, talent markets, capital flows, and more the shock waves from seemingly “local” events rarely stay local. A company’s ability to anticipate these exogenous shocks early and gauge their impact on its own operations is therefore fundamental to effective risk management.
Particularly in small- and midsize companies, risk assessment still leans mostly on managerial intuition. Because business managers attention is mainly focussed on day-to-day operations and short-term financial results, escalation and decisive action are often delayed.
ARGUS is a solution blueprint designed to help executives consistently identify events that matter to their company or business units and to judge the potential impact with confidence.
Acting as a virtual risk-management expert, ARGUS is an agentic solution that periodically scans the internet for reports on a wide array of incidents. It then correlates those findings with the organisation’s vectorised business context to determine which events are relevant. The result is a concise brief that offers insights and recommended actions for each potential event. In addition ARGUS can be equipped with the ability to scan the IT landscape for an organization to spot any vulnerabilities before bad actors can use it and create harm.
Through the interactive ARGUS dashboard, users can refine the system’s assessments and, where necessary, launch and coordinate follow-up activities directly up to sending inquiries to relevant service providers to request support in addressing particular risk elements.
Let’s talk about adapting ARGUS to your organisation and taking your risk management to the next level. We can set up a proof of concept at short notice, giving you a hands-on view of how the solution would work in your environment.
Use Case
Coach in
Your Pocket
AI powered effective coaching for people managers.
People managers are the engine of any organisation. They steer teams toward shared goals, make the big calls, and own the numbers both strategic and day-to-day. But they do so while juggling competing pressures: Board targets, market shifts, staff needs, and their own career ambitions. For newer managers, the learning curve is even steeper they must build leadership skills on the fly while already leading people and delivering results.
Enter CIYP. Think of it as an interactive management coach: it helps people managers reflect on their actions, fine-tune their style, and stay focused on their goals. Beyond coaching, CIYP tackles real-world problems, flagging the tools, services, and internal resources available to solve them. Put simply, CIYP is a one-stop platform that lets future leaders work smarter, lead better, and sustain long-term impact.
Even in an age where AI touches almost every aspect of life, true success still springs from human creativity and drive so long as we use technology to amplify, not replace, our own abilities.
Our AI-powered coach is built with privacy front and centre: Every exchange stays strictly between the manager and the virtual coach. No one else can see and hear it. That sense of psychological safety is in our view essential for real adoption. And because the coach works in both text and voice, developing leaders can tap into guidance anytime, anywhere.
Ready to raise your leadership game? Let’s discuss a custom rollout. We can spin up a proof-of-concept MVP in short order so you can see exactly how it would work inside your organisation.
Use Case
Holistic Elderly
Life Enhancement
Supporting elderly to enjoy a fulfilled sovereign life.
In many parts of the world, particularly in Western societies, the population is aging rapidly. This demographic shift marks the beginning of a new era in which growing numbers of elderly individuals face challenges to maintaining a healthy, self-determined, and fulfilling life. In Germany, for example, nearly 20% of the population was aged 70 or older in 2024 a figure projected to rise to 25% by 2034. At the same time, shrinking family structures and persistent labor shortages reduce the availability of personal care and social support. As a result, an increasing share of elderly people risk isolation, limited mobility, inadequate healthcare access, and a diminished quality of life all within systems that are not yet prepared to meet these evolving needs at scale.
As life expectancy increases and birth rates decline, a growing share of the population is entering old age often without the support systems previous generations relied on. For many elderly individuals, this transition is marked not by comfort and dignity, but by a range of compounding difficulties such as: Health decline (e.g. chronic illnesses, reduced mobility or cognitive impairments), loneliness and social isolation (e.g. children living farther away, partners passing on, and social circles shrinking), lack of daily support (e.g. preparing meals, taking medication, managing appointments) just to name a few challenges that elderly face. The combined effect of these factors is a significant decline in quality of life. What should be a stage of reflection, connection, and meaning is instead marked for many by stress, insecurity, and a sense of being left behind.
HELEN is an agentic solution designed to provide assistance to elderly to live a safe, healthy and fulfilled life in their own homes providing them with access to a multitude of services.
The service that is being brought to elderly will be purely pervasive and does not require any kind of UI adoption. It provides multi-modal access and can be accessed by the simply by using natural language. Using Aiconics unique Avatant™ concept, a customizable human-like Avatar will be representing the all-around-the-clock available assistant.
Besides infotainment and all kind of leisure services HELEN will provide a broad range of assistance to the elderly in order to support a fulfilled, healthy and safe life. Through a network of a service providers, which will be connected to HELEN, any kind of „real-world“ tactile services can be requested and provided to the elderly.
At Aiconic we share the belief that agentic solutions need to bridge the gap between digital and tactile world. Simply giving answers to questions or generating content will be not su cient to provide real value to human beings. For that reason HELEN aims to become the „Delivery Hero“ for elderly offering all kind of goods and services for a joyful life.
Use Case
Talk to
your Data
A new approach for intuitive access to relevant data.
In today’s world, a well-designed data strategy is more critical to success than ever. Precise, readily accessible data not only enable fact-based decisions instead of intuition; they also shorten response times while simultaneously reducing errors.
Business and society stand on the verge of an ‘intelligent age’ that will fundamentally change how we live and work. Whether serving as the foundation for automation, the driver of personalised customer and user experiences, the means to minimise risk and build resilience, or the catalyst for new processes and business models data sit at the centre. Without reliable, low-effort access to accurate, contextualised data, every initiative from strategy development to innovation is slowed down or, in the worst case, blocked altogether.
In many companies, the provision of data and reports is either the responsibility of specialised teams, or ‘self-service tools’ are made available for employees in line functions to access certain data or analyses. In both cases, access is unnecessarily impeded. Valuable time passes before decisions are taken – and implemented decisively and swiftly.
„Talk to your Data“ empowers employees as self-reliant ‘citizen data users’: They can use natural language to identify the data relevant to their work, present it in reports, and create analyses. They can quite literally talk to the company’s data, asking questions (such as, ‘which products had the highest return rate last week?’). Our solution automatically generates the appropriate queries on the relevant databases and tables, visualises the results as desired, and provides interpretations and, where applicable, recommended actions.
Achieving value from data demands more than high data quality; it also requires rigorous role-based access controls and governance guardrails that protect sensitive information. With our “Talk to Your Data” capability, data fluency becomes organisation-wide: employees bypass technical barriers and obtain immediate, context-rich insights that speed decision-making and streamline operations.
Let’s talk about adapting our solution to your organisation and taking your data orientation risk management to the next level. We can set up a proof of concept at short notice, giving you a hands-on view of how the solution would work in your environment.
Use Case
My intelligent illuminating learning assistant
Assisting our youngest in effective learning and brain development.
Rapid digitization immerses children and adolescents in new technologies at unprecedented speed. Although digital fluency is essential, studies link reduced handwriting to weaker neural connectivity and slowed cognitive development. Experts urge early, structured handwriting practice, yet Western curricula keep shifting toward screen-based instruction. Simultaneously, pervasive social media use erodes sustained attention, compounding the learning deficit.
Homework help increasingly strains parents as math and language assignments grow more advanced. Limited education, language barriers, scarce time, and difficult social conditions restrict their capacity to assist. Work and daily duties crowd out tutoring, turning learning into a source of frustration rather than growth for families and teachers alike.
Chronic teacher shortages inflate workloads and cancel classes, breaking instructional continuity. Growing student diversity shaped by migration and uneven prior schooling requires more individualized support, while educators must also weave digital skills training into lessons as attention spans shrink. Together, these pressures hamper effective teaching and leave scant capacity for targeted tutoring.
Children truly represent our future. Their early experiences both physical and mental shape their later development and, ultimately, society at large. Aiconic’s miila™ addresses this critical stage with an integrated platform that centers on distraction-free study especially handwriting practice supplemented by on demand tutoring before and after home exercises. Parents track real time progress and serve primarily as facilitators, easing their time and knowledge burdens.
Get in touch
Ready for new ways of augmented Performance?
Please fill out the form and we will be happy to explore with you.
Aiconic AG
Line-Eid-Straße 6
78467 Konstanz | Germany
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